What to Expect

At Sri Phala, we are on a mission to create the most attentive and memorable experiences from our products which transform our guests’ perspectives and daily lives. To provide those experiences for you, we capitalize on our unique combination of diverse talent, authentic design hotel, and access to locations, cultures, and experiences to few are privy to.

Location
Located in a coastal village Sanur, Sri Phala is about 10 minutes’ walk to Sanur Harbor. This new harbor is comprised of a newly built building for those who heading across the seas to the neighboring ‘Nusa’ islands. Dozens of fast boats crossings the two islands in the southeastern island of Bali, which are Nusa Penida & Lembongan Islands.

Authentic Design Hotel
As a landmark hotel in Sanur, we highlight the importance of locally relevant design which could pay homage to the culture and heritage of Sanur. At Sri Phala, we keep furniture patterns and fabric selections in the creation of a warm, friendly local and relatable design.

Signature Scent and Amenities
We always want something that smells and look good in the space, not overwhelming, so that every guest could enjoy it when they enter the resort. Our purpose with signature scent in our places is to create an olfactory memory that, when presented again, can trigger nostalgia.

Tasty Food Experience
We create a locally-rooted menu you will love. Not fancy food with complicated cooking techniques, but tasty food that is served with authentic taste, using local ingredients of the highest quality. 

Cancellation Policy

At Sri Phala Resort and Villa, we are committed to supporting you. To deliver on our promise of upholding your travel plans during this global crisis, we have updated our cancellation policy as below:

Direct Bookings
We continue to offer flexible rates across all our hotels and resorts. Kindly refer to the deposit and cancellation policies listed within your booking’s terms and conditions. These can be found at the time of booking and within your confirmation email.

Bookings with third parties
If you need to adjust a reservation made through another travel site or agency, please contact them directly for assistance.

Best Rate Guarantee​

Sri Phala Resort & Villa Best Online Rate Guarantee

We are guarantee that you will get the best available rate when you book through us direct online.
If you find an online rate is lower than our confirmed rate within 24 hours of booking, we will match the competing rate and give you the additional 10% discount. Please view the “Terms and Conditions” of our “Best Online Rate Guarantee Policy” and send us an email to [email protected], we will take care of the rest

Terms and Conditions

Guests must have a valid and confirmed reservation booked via sriphala.thephala.com.

The claim must be submitted via email and must be received within 24 hours of the confirmation of the guest booking on radhaphala.thephala.com, and at least 48 hours prior to your scheduled arrival.

Claimants have to provide clear screenshots of the competing websites showing the competing room rate, with the exact hotel name, room type, same stay dates, same length of stay, the same number of guests, and same restriction or policy, before a claim procedure begins. Claims without necessary documentation as specified above will be classified as invalid.

The competing rate must be the publicly available rate that is viewable and bookable with instant confirmation.

The Best Online Rate Guarantee does not qualify if it is not publicly available such as negotiated corporate rates, travel agent rates, group rates, or association rates.

Packages rate that includes a combination of a room and travel, airfare, cruise, car rental, etc; are not accepted.

Rates that are available on opaque or auction websites that do not disclose hotel name until the reservation is completed, on sites that require a login or specific credit card to view or book, or on sites that do not provide an immediate confirmation (e.g., an “on request” rate) are not accepted.

Rates that are available on flash sales websites and rates that are lower than direct rates due to the application of a cashback or discount applied by the website directly are not accepted.

If a lower rate is reserved through a website other than sriphala.thephala.com, Sri Phala Resort & Villa are not responsible for any fees incurred due to your cancellation of that reservation.

Sri Phala Resort & Villa has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the competing rate is genuinely available and that the claim meets all terms and conditions. In case of dispute, Sri Phala Resort & Villa decision is final.